Jean Driscoll is an Olympian, Paralympian, author, and advocate for persons with disabilities. Her high-impact messages have encouraged and empowered audiences around the world. She was born with spina bifida and despite this fact, she was the first athlete in any division to win the Boston Marathon eight times. She held the world's best marathon time (26.2 miles) in the women's wheelchair division for 21 years. She was inducted into the U.S. Olympic Hall of Fame in 2012. Jean earned a Bachelors of Arts degree in Speech Communication and an Masters in Rehabilitation Administration.
Brian Lee is the founder and CEO of Custom Learning Systems Group and the HealthCare Service Excellence Conference. Lee has worked for more than 30 years with professionals in healthcare settings, including hospitals and nursing homes. With a special focus on rural health, he shares insight on leading-edge CMS changes to HCAHPS; educates C-Suite, directors, managers, and supervisors to master the skill necessary to achieve sustainable HCAHPS improvement; challenges leadership to engage employees in patient satisfaction; and provides step-by-step blueprints for increasing HCAHPS response rates while integrating opportunities for CAHs to focus on data collection and quality improvement.
Mark Noon has excelled in military and civilian healthcare leadership for more than 20 years. His personal experience with rapid advancement from front line staff to a leadership role prompted his career-long commitment to training and developing healthcare leaders. Mark is an expert at conveying the value connection - driving results by teaching leaders how to create and cultivate value in the people they manage. He specializes in facilitating Leadership Development Institutes, where he teaches core tactics for improvement and helps physicians and staff connect their every day work to the Evidence-Based Leadership framework.
President of On-Demand Leadership Geoffrey Tumlin is a national resource on communication and leadership issues. His writing and ideas have appeared in hundreds of media outlets, including the Chicago Tribune, the Los Angeles Times, Fast Company, Inc.com, Fortune.com, CNNMoney, Investor’s Business Daily, Fox Business, the Globe and Mail, the Atlanta Journal-Constitution, the Austin American-Statesman, and SiriusXM radio. Geoffrey is also the author of Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, published by McGraw-Hill. Geoffrey’s scholarly writing has appeared in research journals, textbooks, and academic publications.