Jean Driscoll is an Olympian, Paralympian, author, and advocate for persons with disabilities. Her high-impact messages have encouraged and empowered audiences around the world. She was born with spina bifida and despite this fact, she was the first athlete in any division to win the Boston Marathon eight times. She held the world's best marathon time (26.2 miles) in the women's wheelchair division for 21 years. She was inducted into the U.S. Olympic Hall of Fame in 2012. Jean earned a Bachelors of Arts degree in Speech Communication and an Masters in Rehabilitation Administration.
Brian Lee is the founder and CEO of Custom Learning Systems Group and the HealthCare Service Excellence Conference. Lee has worked for more than 30 years with professionals in healthcare settings, including hospitals and nursing homes. With a special focus on rural health, he shares insight on leading-edge CMS changes to HCAHPS; educates C-Suite, directors, managers, and supervisors to master the skill necessary to achieve sustainable HCAHPS improvement; challenges leadership to engage employees in patient satisfaction; and provides step-by-step blueprints for increasing HCAHPS response rates while integrating opportunities for CAHs to focus on data collection and quality improvement.
Mark Noon has excelled in military and civilian healthcare leadership for more than 20 years. His personal experience with rapid advancement from front line staff to a leadership role prompted his career-long commitment to training and developing healthcare leaders. Mark is an expert at conveying the value connection - driving results by teaching leaders how to create and cultivate value in the people they manage. He specializes in facilitating Leadership Development Institutes, where he teaches core tactics for improvement and helps physicians and staff connect their every day work to the Evidence-Based Leadership framework.
Heather Annolino, RN, MBA, CPHRM provides healthcare consulting and project management services for critical access hospitals, physicians, nurses, medical group practices, hospitals, long-term care facilities and other healthcare providers. Heather has over 20 years of experience in the healthcare industry and 15 years in risk management. Her clinical experience was primarily focused on pediatrics and emergency nursing, and she has many years of management experience in both the emergency department and risk management. Heather is a Certified Professional in Healthcare Risk Management (CPHRM) and is a current member of the American Society for Healthcare Risk Management (ASHRM) and the Chicagoland Healthcare Risk Management Society (CHRMS).
Kevin Wellen is a director with the healthcare group of CliftonLarsonAllen, specializing in regulatory and reimbursement related consulting. Kevin has worked for a large Catholic not-for-profit health system, a Medicare Administrator Contractor, and in public accounting. Consequently, his experience covers the entire spectrum of the healthcare industry. Kevin is a frequent speaker for HFMA, NRHA, OPA, and hospital associations including speaking at HFMA's ANI and NRHA's Policy Institute.
Aileen Brooks is a healthcare attorney with extensive experience in providing legal counsel to hospitals, physicians, and other healthcare professionals. Prior to forming Malecki & Brooks Law Group, LLC, Aileen served as General Counsel to Saint Anthony Hospital. In that role, she was responsible for general legal services, risk management, patient safety, and compliance. She is a Registered Nurse and a Certified Professional in Healthcare Risk Management.
Heather Westrick, MBA, is the Founding Administrative Director of Southern Illinois University School of Medicine's Office of Population Science and Policy, a research and policy organization aiming to improve health outcomes in central and southern Illinois. Heather has served SIU Medicine for over 18 years and has received several honors, including the Frank J. Toth Award for research excellence.
As a leader in Wipfli's Healthcare Practice, Tina Nazier focuses her strategic knowledge, leadership experience, professional coaching, and analytical skills to help clients effectively address their strategic and operational challenges. Drawing on more than 20 years of experience, Tina helps executives overcome the major issues that create roadblocks to reaching their full potential.
President of On-Demand Leadership Geoffrey Tumlin is a national resource on communication and leadership issues. His writing and ideas have appeared in hundreds of media outlets, including the Chicago Tribune, the Los Angeles Times, Fast Company, Inc.com, Fortune.com, CNNMoney, Investor’s Business Daily, Fox Business, the Globe and Mail, the Atlanta Journal-Constitution, the Austin American-Statesman, and SiriusXM radio. Geoffrey is also the author of Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, published by McGraw-Hill. Geoffrey’s scholarly writing has appeared in research journals, textbooks, and academic publications.